Last week we had the honor of hosting our second clinic with OneSight, an international nonprofit that provides eyewear and primary vision care to millions of people in need across the globe. To list all the ways OneSight’s presence has inspired us would take much more space than we have here, but this year one particular way stood out: after 25 years, OneSight is still finding ways to do what they do well, even better.
To give you some context, in the past OneSight clinics would operate using a large inventory of pre-made glasses with a variety of prescription combinations. When a patient came though the clinic, the doctors would measure his or her prescription and then search through a database, looking for a pair of glasses that matched the prescription as closely as possible. The glasses patients received were certainly better than any they’d had before (if they’d ever owned any at all), but at times were not an exact match for their personal prescription.
But this year was different. This year, we had the honor of hosting the first-ever fully manufacturing clinic, including the launch of a special line of frames specifically for OneSight clinics. Instead of choosing from a limited selection of pre-made glasses, each patient received a pair of glasses made to order, cut and assembled on sight, with lenses exactly matched to their personal prescription. It was truly top-of-the-line care, born out of OneSight’s vision to treat each patient who comes through their clinic doors with the absolute highest quality of compassion, professionalism, and personal attention.
But, make no mistake, it wasn’t easy. It took more staff, more time, and a great deal more precision to explain the process to every patient, move them through the extra steps, and ensure that each received the correct diagnosis and glasses at the end of the day. Before all that, it took a big risk on OneSight’s part to invest time and resources in developing a new process, and it took some seriously long days as we all worked out the kinks once they got here.
No question, this year’s clinic was not easier than last year’s. But, let’s be clear: we couldn’t possibly be more OK with that. You see, over the years we’ve learned that, more often than not, easy is the enemy of excellent. What started, as OneSight CEO Jason said, as a “What if?” turned into the better question “Why not?”, but only because of OneSight’s willingness to sacrifice the easy, well-trodden path for the riskier, harder, but ultimately better excellent one.
And the fruit that commitment to excellence bore last week – sending off nearly 2,800 patients with exactly the right glasses to give them the best possible vision – was truly an extraordinary sight.